If you lose your security card, you should block it as soon as possible on the security code entry page when logging on to eBanking, or by calling to Sampo Bank.
Block your bank identifiers on the security code entry page
First, log on to eBanking at www.sampopankki.fi > Log on to eBanking. Enter your user ID and PIN and click Continue. Then select Block Bank Identifiers from the menu on the left of the screen and click Block. You don´t need any security card code to block your bank identifiers.
Block your bank identifiers by telephone
- Contact the 24hr Card Service on +358 (0)200 2585 (lnc/mnc) and inform the advisor that you wish to block your bank identifiers.
- Contact Customer Services on +358 (0)200 2590 (lnc/mnc) Monday to Friday 9 am–6 pm or eBanking Customer Support on +358 (0)200 2589 (lnc/mpc) Monday-Friday 8 am - 6 pm and ask to block your security card.
You can obtain a new security card conveniently and without incurring a service charge by visiting your nearest Sampo Bank branch.
If you live outside Finland or are unable to visit one of our branches, you can request a new security card by using our online order form on our website. A new security card will be sent to you using an advice of delivery service, to be picked up from your local post office. Please note that you will be required to sign for this item. A service charge will be debited from your account for this service.