If you are not able to process payments, or you encounter other technical problems, please clear the browser and Java cache and remove Sampo Bank´s digital certificate.
Clear Browser and Java Cache and Certificate If the problem continues, check your computer for multiple or older Java programs. If needed, remove old Java programs and install the latest version on Java page.
Check your computer for multiple or old Java programs
Remenber that personal customers can also pay bills and view your account details through Sampo Bank mobile banking (available in Finnish) at mobiili.sampopankki.fi.
If you require assistance, please contact the Customer Support on +358 (0)200 2589 (lnc/mpc) Monday-Friday 8 am - 6 pm.
Please have details of your computer’s operating system, the web browser you are using and the browser and Java versions installed to hand when calling to allow us to best assist you with your enquiry. If you are unsure of these details, please check your computer at www.sampopankki.fi/checkyourcomputer.