Bank Identifiers Delivered by MailBank Identifiers Delivered by Mail

You can order a replacement for a lost security card/forgotten password if you have a valid agreement on bank identifiers.

We don't recommend to order using P.O. Box or Poste Restante addresses.  

You can choose between the following security card models: 

  • plastic card of credit card size, 
  • paper card with a larger typeface, or
  • paper card in Braille

You will receive a new security card to replace a completely used one by mail. However, do not forget to use all of the numbers on the old security card first.

Contact usContact us

Contact information
Ordering bank identifiers to Finland

  • You can order a replacement for a lost security card/forgotten password if you have a valid agreement on bank identifiers.
  • We will send your identifiers as registered mail with advice of receipt to your local post office.
  • You must collect the shipment in person once you have received an arrival note.
  • The orders are subject to a service fee according to the tariff.

 

Visit a branch

You can allways collect new/replacement bank identifiers free of charge from the nearest Sampo Bank branch. You will get them immediately.
  Find your nearest branch

Submit an order online

Fill in the order form.

Order password or security card

Call the customer service

You can also order a lost security card/forgotten password through the customer service 0200 2590 from Monday to Friday 9 am - 6 pm (local network charge/mobile phone charge).

Ordering bank identifiers abroad

 

  • You can order a replacement for a lost security card/forgotten password if you have a valid agreement on bank identifiers.  
  • You can choose delivery by mail or DHL courier service.
  • International deliveries are subject to a service fee according to the tariff.

 

Read more about international delivery

By mail
By DHL courier service

Submit an order online

Fill in the order form, choose " " and then choose 'Country' and "Send by" fields.

Order password or security card

 

Call the customer service

You can also order a lost security card/forgotten password through the customer service +358 200 2590 from Monday to Friday 9 am - 6 pm (local network charge/mobile phone charge).

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Sampo Pankki Oyj, Hiililaiturinkuja 2, PL 1561, 00075 SAMPO PANKKI, BIC: DABAFIHH. Yhteystiedot. Yleiset ehdot. Tietosuoja.
Sampo Bank Abp, Kolkajsgränden 2, PB 1561, 00075 SAMPO BANK, BIC: DABAFIHH. Kontaktuppgifter. Allmänna villkor. Integritetspolicy.
Sampo Bank plc, Hiililaiturinkuja 2, P.O.Box 1561, FI-00075 SAMPO BANK, FINLAND, BIC: DABAFIHH. Contact information. General terms. Privacy statement.