If you suspect that your bank identifiers (user ID, password and/or security card) have fallen into someone elses possession, you must block your bank identifiers immediately. After this, your identifiers cannot be used to access eBanking or the telephone service.
Do one of the following:
Disable access through eBanking 24 hours
- When logging on to eBanking, select 'Block Bank Identifiers' in the menu. Click the 'Block now' button. You need to remember your user ID and password to use the service, or
- In the eBanking menu, select 'Use of ebanking' > 'Settings' > 'Bank identifiers'. Click the 'Block now' button. You need to remember your user ID and password to use the service.
Call automatic telephone service 24 hours
- Private customers:
0200 2581 (6 cent/min + local network charge/mobile phone charge)
- Corporate customers:
0200 1580 (39 cent/min+local network charge/mobile phone charge)
Unless you have agreed on express identification, you need to remember your user ID and password to use the service. Select 'Security services' by pressing '5'. After that you hear more information.
- Call our Card Service 24 Hours for cardholders at 0200 2585 (local network charge/mobile phone charge). Explain that you wish to block your bank identifiers.
- Call our personal customer service on 0200 2590 (local network charge/mobile phone charge). Explain that you wish to block your bank identifiers. This service is available on weekdays from 9 am to 6 pm.
- Call our online service customer support on 0200 2589 (local network charge/mobile phone charge). Explain that you wish to block your bank identifiers. This service is available on Monday to Thursday from 8 am to 8 pm and on Friday from 8 am to 6 pm.
- Visit a Sampo Bank branch during its opening hours. Explain that you wish to block your bank identifiers.
You can get new identifiers and reactivate the services by personally visiting a Sampo Bank branch.
Find your nearest Sampo Bank branch